Website Terms of Use, Refund Policy, and Privacy Policy

Effective Date: November 1, 2019

Last Updated: April 17, 2026

1. Overview

These Website Terms of Use, Refund Policy, and Privacy Policy (collectively, the “Policies”) govern your access to and use of the websites, programs, products, services, content, and communications offered by IBI Spine Health LLC (“IBI Spine Health,” “Company,” “we,” “us,” or “our”), including without limitation totalbackpainrelief.com, ibispinehealth.com, and any related landing pages, portals, or digital properties we own or operate (collectively, the “Site”).

By accessing or using the Site, purchasing a product or program, submitting information to us, or otherwise interacting with our services, you agree to these Policies. If you do not agree, do not use the Site or purchase our products or services.

2. Important Health and Medical Disclaimer

The content made available through the Site, including videos, articles, educational materials, exercise demonstrations, coaching materials, emails, text messages, and program content, is provided for general educational and wellness purposes only.

Unless expressly stated otherwise in a separate written agreement, the Site and our online programs are not intended to provide medical advice, diagnosis, treatment, physical therapy, chiropractic care, or any other licensed healthcare service.

Nothing on the Site creates a doctor-patient, therapist-patient, physical therapist-patient, coach-client healthcare relationship, or any other fiduciary or clinical relationship.

You should always consult an appropriately licensed healthcare professional before beginning any exercise, rehabilitation, nutrition, supplement, or wellness program, especially if you are pregnant, nursing, recovering from injury or surgery, have chronic pain, numbness, weakness, neurological symptoms, cardiovascular conditions, dizziness, balance issues, or any other medical concerns.

Do not ignore or delay obtaining medical advice because of information you saw on the Site or in our programs. If you believe you may have a medical emergency, call 911 or seek emergency medical care immediately.

Your use of any exercises, movements, stretches, educational suggestions, or wellness recommendations is voluntary and at your own risk.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase products or services through the Site. By using the Site, you represent that you meet this requirement and that any information you provide is accurate and complete.

4. Services Provided

IBI Spine Health offers educational content, digital wellness programs, coaching-style support, physical products, supplements, and related services designed to help users better understand back pain, movement, recovery, and general wellness.

Descriptions of products and services on the Site are provided for informational purposes only. We reserve the right to modify, suspend, or discontinue any product, service, feature, price, or offering at any time, subject to applicable law.

We do not guarantee that any program, product, or service will produce a particular health outcome, symptom change, or result.

5. No Guarantee of Results

Individual results vary. Testimonials, case studies, before-and-after stories, endorsements, or success stories appearing on the Site or in our materials are examples of individual experiences and are not guarantees, warranties, or predictions of what any other user may achieve.

6. Account Registration and Security

Some portions of the Site or our services may require you to create an account, login, or password.

You agree to:

provide current, accurate, and complete information;

keep your login credentials confidential;

notify us promptly of any unauthorized use of your account; and

accept responsibility for activity occurring under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Policies, or present security or legal risk.

7. Acceptable Use

You agree not to use the Site or our services:

for any unlawful, fraudulent, abusive, or harmful purpose;

to violate any law, regulation, or third-party right;

to interfere with the security, operation, or functionality of the Site;

to upload malicious code, viruses, or other harmful material;

to scrape, crawl, harvest, or extract Site data without our written permission;

to reproduce, resell, republish, or commercially exploit our content without authorization;

to impersonate another person or provide false information; or

to post or transmit content that is defamatory, obscene, infringing, threatening, harassing, or otherwise objectionable.

We may suspend or terminate access for violations of these Policies.

8. Payments, Billing, and Subscriptions

All prices are listed in U.S. dollars unless otherwise stated. By purchasing through the Site, you authorize us and our payment processors to charge the applicable amount, including taxes and shipping where applicable, using your selected payment method.

If you enroll in a subscription, installment plan, continuity program, autoship program, or recurring billing arrangement, you authorize us to charge your payment method on a recurring basis according to the terms disclosed at checkout or in your written order form.

You are responsible for providing valid payment information and updating it as needed.

If a payment fails, we may retry the charge, suspend access to digital services, delay shipment, or cancel your order.

We reserve the right to correct pricing errors, cancel orders, or refuse service where permitted by law.

9. Refund Policy

9.1 General Rule

Because IBI Spine Health may offer different categories of products and services, refund eligibility depends on what you purchased.

9.2 Physical Products

Unless a different policy is stated on the product page or checkout page, unopened physical products may be eligible for return within 30 days of delivery.

To be eligible for a return:

the item must be unused, unopened, and in its original packaging;

you must provide proof of purchase; and

you must contact us within the applicable return window for instructions.

We do not accept returns for items that are opened, used, damaged after delivery, missing components for reasons not caused by us, or otherwise ineligible under applicable law or product-specific terms.

Certain items may be non-returnable, including perishable goods, sanitary goods, hazardous materials, customized items, final sale items, or other products clearly marked as non-returnable at the time of sale.

9.3 Digital Products, Courses, and Programs

Unless otherwise stated in writing at checkout or in a separate written agreement, digital products, downloadable materials, online programs, and access-based educational content are non-refundable once access has been granted.

If you offer a product-specific guarantee, trial period, or satisfaction policy on a sales page or order form, that specific written offer will control for that purchase.

9.4 Coaching, Consultations, or Scheduled Services

If you purchase a live session, consultation, or coaching-style service, cancellations or rescheduling requests must be made at least 24 hours in advance unless a different rule is provided in your service agreement. Missed appointments or late cancellations may be non-refundable.

9.5 Recurring Programs and Autoship

For subscriptions, autoship, or recurring supplement orders, you may cancel future renewals by contacting us or using your account tools before your next billing date or processing cutoff.

Cancellation stops future charges only. Charges already processed are governed by the refund rules applicable to the product or service purchased.

9.6 Refund Processing

If a refund is approved, refunds are generally issued to the original payment method. Processing times may vary by payment processor and financial institution.

9.7 How to Request a Refund

To request a return, cancellation, or refund review, contact:

Email: support@thehpspine.com

Mailing Address: 6701 CORPORATE DR STE N, JOHNSTON, IA, 50131 

10. Shipping and Fulfillment

We will make commercially reasonable efforts to process and ship eligible physical orders in a timely manner. Delivery dates are estimates only and are not guaranteed unless expressly stated.

We are not responsible for shipping delays caused by carriers, weather, supply chain interruptions, incorrect addresses provided by customers, customs delays, or events beyond our reasonable control.

Risk of loss and title for physical products pass as permitted by applicable law and the shipping terms provided at checkout.

11. Intellectual Property

All content on the Site and in our products and programs, including text, graphics, branding, logos, videos, photos, audio, program materials, PDFs, downloads, designs, software, and compilations, is owned by or licensed to IBI Spine Health and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Policies, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site and purchased materials for your own personal, non-commercial use.

You may not copy, reproduce, distribute, publish, modify, create derivative works from, republish, sell, sublicense, or exploit our content without our prior written permission.

12. User Submissions and Testimonials

If you submit comments, reviews, testimonials, survey responses, feedback, photos, videos, or other materials to us, you represent that you have the right to submit them and that they do not infringe the rights of any third party.

Unless we agree otherwise in writing, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute such submissions for business, marketing, customer service, training, and operational purposes.

If we want to use your name, likeness, detailed health story, or identifiable testimonial in advertising, we recommend obtaining separate written testimonial/media consent.

13. Third-Party Links and Tools

The Site may include links to third-party websites, platforms, software, payment processors, scheduling tools, analytics providers, social media platforms, or embedded content. We do not control and are not responsible for third-party content, privacy practices, policies, or services.

Your use of third-party services is subject to the terms and policies of those third parties.

14. Electronic Communications

By providing your email address, phone number, or other contact information and using the Site, you agree that we may send you transactional or service-related communications electronically, including by email, SMS, or through the Site, where permitted by law.

Marketing communications are subject to your consent choices and applicable law. You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. Text message opt-out instructions will be provided in the message flow if SMS marketing is used.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, PRODUCTS, SERVICES, CONTENT, AND MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT ACCESS WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

We do not warrant that the Site will be free of viruses or other harmful components or that defects will be corrected.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IBI SPINE HEALTH AND ITS OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SITE, PRODUCTS, SERVICES, OR THESE POLICIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, PRODUCTS, SERVICES, OR THESE POLICIES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Policies excludes liability that cannot be excluded under applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless IBI Spine Health and its officers, directors, owners, employees, contractors, affiliates, licensors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your use of the Site, products, or services;

your violation of these Policies;

your violation of any law or third-party right; or

your submissions, content, or conduct.

18. Termination

We may suspend or terminate your access to the Site or services at any time, with or without notice, if we believe you violated these Policies, engaged in fraud or misuse, created legal or security risk, or if suspension or termination is otherwise appropriate in our discretion and permitted by law.

Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, dispute provisions, and privacy-related sections as applicable.

19. Governing Law and Dispute Resolution

These Policies are governed by the laws of the State of Iowa, without regard to conflict of law rules.

Any dispute arising out of or relating to the Site, products, services, or these Policies shall be resolved exclusively in the state or federal courts located in JOHNSTON IOWA, and you consent to personal jurisdiction and venue there, unless applicable law requires otherwise.

Optional arbitration version: If you prefer arbitration instead of court litigation, replace this section with an attorney-drafted arbitration and class action waiver provision that complies with current law.

20. Changes to These Policies

We may update these Policies from time to time. When we do, we will post the revised version on the Site and update the Effective Date above. Your continued use of the Site or services after updated Policies are posted constitutes your acceptance of the revised version, to the extent permitted by law.

21. Contact Information

If you have any questions about these Policies, please contact us at:

IBI Spine Health LLC

Email: support@thehpspine.com

Mailing Address: 6701 CORPORATE DR STE N, JOHNSTON, IA, 50131 

Phone: 1 630-363-9322

22. Privacy Policy

22.1 Scope

This Privacy Policy explains how IBI Spine Health collects, uses, discloses, and protects personal information when you visit the Site, purchase products or services, complete forms, join our email list, communicate with us, or otherwise interact with us online.

22.2 Information We Collect

We may collect the following categories of information, depending on how you interact with us:

Information You Provide Directly

name;

email address;

phone number;

billing address;

shipping address;

payment-related information handled through our payment processors;

account login credentials;

responses to forms, surveys, or questionnaires;

customer support messages;

information you provide when booking calls, applying for programs, or requesting information; and

any other information you choose to provide.

Information Collected Automatically

IP address;

browser type;

device type;

operating system;

pages viewed;

links clicked;

referring website;

approximate location derived from IP;

session data;

cookies and similar tracking technologies; and

analytics and advertising interaction data.

Potentially Sensitive or Health-Related Information

If you choose to provide information about symptoms, pain history, wellness goals, mobility issues, exercise limitations, or similar matters, we may collect that information to respond to your inquiry, determine eligibility for programs, provide support, improve services, or fulfill our business purposes.

Please do not submit medical information you do not want us to process.

22.3 How We Use Information

We may use personal information to:

operate, maintain, and improve the Site;

process purchases and deliver products or services;

communicate with you about orders, support requests, appointments, or your account;

provide educational content, program access, or customer service;

personalize user experience;

send newsletters, promotions, or marketing communications, subject to applicable law;

measure ad campaign effectiveness and website performance;

prevent fraud, abuse, unauthorized access, and security incidents;

comply with legal obligations; and

enforce our agreements and protect our rights.

22.4 Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to remember preferences, understand how users interact with the Site, improve performance, and support marketing or retargeting.

Depending on your jurisdiction, you may have the right to opt out of certain non-essential cookies or targeted advertising technologies.

22.5 How We Share Information

We may share personal information with:

website hosting providers;

payment processors;

email and SMS service providers;

customer support platforms;

scheduling and CRM providers;

analytics and advertising partners;

shipping and fulfillment providers;

professional advisors such as lawyers, accountants, and insurers;

government authorities, regulators, or law enforcement where legally required; and

a buyer or successor in connection with a merger, sale, financing, or transfer of all or part of our business.

We do not sell personal information for money. However, some privacy laws define “sell” or “share” broadly to include certain advertising and analytics disclosures. Where required by law, we will provide the rights and notices applicable to those disclosures.

22.6 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business.

Retention periods may vary depending on the nature of the information and legal requirements.

22.7 Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain targeted advertising, profiling, sales, or sharing activities.

You may also have the right to limit certain uses of sensitive personal information where applicable.

To submit a privacy request, contact us at:

Email: support@thehpspine.com

Mailing Address: 6701 CORPORATE DR STE N, JOHNSTON, IA, 50131 

We may need to verify your identity before completing certain requests.

22.8 California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended, including the right to know, access, correct, delete, and opt out of certain sales or sharing of personal information, and the right to limit certain uses of sensitive personal information where applicable.

California residents also have the right not to receive discriminatory treatment for exercising applicable privacy rights.

If your Site uses targeted advertising cookies or similar technologies in a way that qualifies as “sharing” under California law, you should include a compliant “Do Not Sell or Share My Personal Information” link or alternative opt-out mechanism, and if applicable a “Limit the Use of My Sensitive Personal Information” link or equivalent notice.

22.9 Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site without legally sufficient consent.

22.10 Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

22.11 Health and Breach-Related Disclosures

If we collect certain health-related information through consumer-facing digital services, some incidents may trigger notice obligations under applicable privacy or breach-notification laws. We reserve the right to provide notices and take actions required by applicable law.

22.12 External Sites

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

22.13 Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on the Site and updating the Effective Date.

22.14 Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, contact:

IBI Spine Health LLC

Email: support@thehpspine.com

Mailing Address: 6701 CORPORATE DR STE N, JOHNSTON, IA, 50131 

23. SMS Marketing Terms

By providing your mobile phone number and opting in to receive text messages from IBI Spine Health LLC, you agree to receive recurring automated or non-automated marketing and transactional text messages from or on behalf of IBI Spine Health at the number you provided. These messages may include promotional offers, reminders, order updates, account notifications, and other information related to our products or services.

Your consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You represent that you are the authorized user of the mobile number you provide and that you are authorized to consent to receive text messages at that number. If your mobile number changes, you agree to notify us before the new number is used for messaging.

You may opt out of marketing text messages at any time by replying STOP to any message. You may reply HELP for customer support or contact us at support@thehpspine.com or 1-630-363-9322. After you send STOP, we may send you one final message confirming your opt-out.

We may use third-party service providers to deliver text messages and administer our SMS program. We may also collect information related to your use of the SMS program, including your phone number, carrier information, message delivery data, and your interactions with our messages, in accordance with our Privacy Policy.

We reserve the right to modify or terminate our SMS program at any time. We also reserve the right to change these SMS Marketing Terms, and any updates will be effective when posted on the Site.

For more information on how we collect, use, and protect your information, please review our Privacy Policy.